Monday, January 17, 2011

Bug Reported

We have had a bug reported by one of our users.

Who's affected: It looks like some copies of The Desktop Dispatcher FULL VERSION ONLY, are affected.
The problem: On an open work order, when parts are listed in the lower part of the work order, and then changed to a different part, the changes may not carry over when the job is closed out.

The fix: We have squashed this bug and if you are affected, we have a new version available to download. Unfortunately, this isn't a simple patch. This is a fresh install and will require you to follow the following instructions.

Open your existing program and go to each of the layouts and select "Show all Records" from the records pull down menu.
Rename your existing directory where The Desktop Dispatcher is installed. ....program files/Custom Desktop Solutions to ...program files/Custom Desktop Solutions old.
Download and install the new program www.DesktopDispatcher.com/demo.exe
Call or email for a new registration number.
Go to each of the layouts and import records from the old program into the new. Videos are available on our website that can help guide you through this import process. http://www.desktopdispatcher.com/dispatch-software-help.html

We apologize for any inconvenience and stand ready to assist.
If we can be of any help, please let us know.

Mark Fleming